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1. I don't see the order in my account. What should I do?

You may have checked out as a guest. To claim an order you purchased as a guest:

  1. Open your email inbox.
  2. Locate the email receipt you received when you placed your order. This email is sent from
  3. Click the order number in the first line of your receipt.
  4. Follow the steps to sign in or create an Etsy account.
  5. Your order is automatically connected to your new Etsy account.

 If you can’t find it, please e-mail us.

2. How I can make a return or exchange item?

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop.

For more information on returns and exchanges, please e-mail us.

3. My order was marked delivered but I don't receive it.

If your order is delivered but you haven’t actually received the item, there are a few things you can do.

  • Check with neighbours to see if the package was delivered to them accidentally.
  • Contact your local post office for help locating the package. Provide them with the tracking number, delivery service name, and your delivery address. You may have to reach out to the seller to get some of these details.
  • Ask the seller if they’ll assist you by opening a claim with the delivery service.